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WIRE: Cannabis Training Institute launches new technician course

SEATTLE, Oct. 7, 2015 — The Cannabis Training Institute, a leading online training and certification resource for cannabis-related businesses, policymakers and healthcare professionals, today announced the launch of its Dispensary Technician Certification course.

The compliant, comprehensive and on-demand course is one of the first to meet growing government regulations and training requirements for dispensary technicians in states that have legalized medical cannabis. The course provides dispensary staff with operational, medicinal and customer relations knowledge. Students who complete the course – and answer at least 80% of the questions correctly on the final exam – receive a CTI Dispensary Technician Certificate.

The Dispensary Technician Certification course is built on industry best practices, with a focus on professionalism and customer care, according to Luc Nelson, business development director. “Not only does dispensary staff need to know about numerous regulatory and legal aspects related to marijuana sales, but they also must gain fluency in the history, methods of delivery, operational policies and procedures, as well as how to deliver the best customer care and education.”

Nelson added that standardized training, like CTI’s Dispensary Technician Certification course, ensures dispensary technicians know how to answer customers’ questions and that customers get the same answer, no matter which technician they encounter. “Errors can have consequences, so our course teaches technicians how to manage the nuances of the industry, in addition to learning what to say and what not to say to customers,” explained Nelson.

Nelson added that demand will grow as more states require this type of certification. “Even in states where dispensary technician certification isn’t yet mandated, this training gives dispensary owners peace of mind that their employees are prepared to offer the best customer service possible.”

The course, which costs $299, covers the following topics:

  • Dispensary technician responsibilities (security, storage, accurate record-keeping)
  • Medical cannabis types
  • Medical conditions and treatment options
  • Policies and procedures (operations, inventory and sales)
  • Patient care and education (safety, medicating, tolerance)

To view the entire course syllabus, go to

About the Cannabis Training Institute (
Developed by seasoned marijuana industry professionals, Cannabis Training Institute (CTI) is an online training & certification resource for cannabis businesses, entrepreneurs, clinicians and policymakers. CTI is the official online training provider for the Americans for Safe Access (ASA) Patient Focused Certification program. CTI’s easy-to-use educational resources are utilized by respected dispensaries, cultivation facilities and cannabis testing laboratories across the United States. Learn more

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SOURCE Cannabis Training Institute


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